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Apr. 15, 2019
The world keeps changing and so does the social media industry. In this day and age, there are many social media apps and platforms that are convenient to use, easily available, and consume almost hal…
A recent study by Forrester found that Instagram delivered 58 times more engagement per follower than Facebook and 120 times more engagement per follower than Twitter. This means Instagram users are m…
Mar. 05, 2019
According to a forecast made by statista, from 54.7 million in 2017, the number of active Twitter users in the United States is projected to reach 55.7 million monthly active users for the year 2019 a…
Feb. 22, 2019
Surely this new year, 2019, has a lot new in store for us in terms of marketing; it’s only February! For now, however, let’s focus on one marketing trend which we’re pretty positive that wasn…
Jan. 25, 2019
All your customers continuously interact with your brand and jump onto whatever is offered. That’s the dream, especially for marketers. However, it’s frustrating that sometimes even when marketi…
Jan. 09, 2019
Community Management Trends from December 27, 2018 to January 2, 2019. Bringing in new features and updates is significant to social networking apps is a great way to improve the process and purpose o…
Jan. 08, 2019
Social media may be an overwhelming concept for some businesses. With so many sites, platforms, users, so many things to learn first, and so many competitions. Where to even begin? Although, for other…
Dec. 28, 2018
Wondering what marketers or customer success teams have been reading to help their business grow continuously? All year round, we’ve talked about topics related and relevant to businesses and cu…
Dec. 21, 2018
Customer Support Trends from December 7 to 14, 2018. Innovation in customer service is emerging day by day, and this cannot simply be overlooked by any business. You need to be prepared, refresh the s…
Dec. 19, 2018
Nowadays, one of the biggest challenges for every customer service company is to satisfy their customers and to showcase an excellent experience that exceeds customer expectations. When you get to exc…
Dec. 14, 2018
Customer Success Trends from November 30 to December 6, 2018. Nowadays, more and more companies are implementing different customer success movements to improve customer experience. Businesses today a…
Dec. 13, 2018
Community Management Trends from November 27 to December 3, 2018. There are so many social platforms today, but not all of them create real business value. The role of social platforms for companies s…
Dec. 12, 2018
A previous article “Why Absence of Game Localization is Amiss”, covered the definition of localization, its importance, benefits, and standard practices. Even after crossing the hurdle of …
Dec. 06, 2018
According to to Statista, the Global in-game spending is foreseen to reach 32 billion U.S. dollars in 2020. That is a huge growth in revenue from 22 billion U.S. dollars in 2015. These numbers simply …
Dec. 05, 2018
Customer Support Trends from November 19 to 26, 2018. In any industry where products and prices can be easily matched, customer experience has become a key brand differentiator. Discovering what your …